FAQ

FAQ

"Teresa has always gone above and beyond when it comes to the quality of care I want, and expect, for my cats."

Q. I don't want to fill out tons of paperwork. How easy is it to do business with you?

Doing business with me couldn't be easier! During our initial consultation we'll fill out a one page "Pet Profile" detailing everything I need to properly care for your pet. This is filled out only once and updated as needed. Each time my services are requested, I will fill out a one page service agreement detailing the scope of service and agreed upon fee. That's It!

Q. How do I get my key to you? Can I leave it under my doormat?

For your protection, keys should not be left under a doormat or elsewhere on your property. I require two copies of your key be given to me during our initial consultation. For your future convenience, I will keep the keys in a locked location. Each key is coded and therefore cannot be traced back to you. If you require your keys to be returned, and you are a regular customer, a fee will be charged to cover the time and travel required to do so.

Q. When do I pay you?

Payment is due at the signing of the service agreement.

Q. How much time will be spent with my pet?

Each visit is typically 30 minutes, however, this can be modified based on your specific needs.

Q. Will you let me know how everything went while I was gone?

All visits are documented, so you will always know what happened while you were away. During long term care, additional forms of communication (phone or email) can be arranged so you don't have to wait until you get home.

Q. Do you have insurance coverage?

 Yes, I am insured and bonded for your protection.